At M4 AUTOS, we believe every vehicle booking should be handled with clarity, fairness, and professional commitment. Our refund and return policy is designed to protect both our valued customers and our company's operational responsibilities.
Once a vehicle is booked, M4 AUTOS reserves that unit for the customer and may stop offering it to other potential buyers. For this reason, we request every customer to review the vehicle details, pricing, payment plan, and loan eligibility carefully before confirming any booking.
Booking Confirmation
A vehicle booking is considered confirmed once the customer pays the booking amount and agrees to proceed with the purchase.
After confirmation, M4 AUTOS begins the necessary process, which may include vehicle reservation, documentation, payment coordination, port or showroom preparation, bank communication, and delivery planning.
For this reason, all confirmed bookings are treated as final, and booking money is non-refundable, except under refund-eligible conditions mentioned in this policy.
Customer-Friendly Commitment
We understand that purchasing a vehicle is an important decision. M4 AUTOS always tries to support customers with proper information, flexible guidance, inspection support, and professional communication before final delivery.
Our policy is not designed to create pressure on customers. It is designed to maintain fairness, seriousness, and commitment in every confirmed booking.
Payment Completion Timeline
After booking confirmation, the customer must complete the required payment within 21 days from the booking date, unless otherwise officially agreed in writing by M4 AUTOS.
If full payment is not completed within the given timeline, the booking may be automatically cancelled without further notice.
In such case, a cancellation charge of BDT 1,00,000 or 5% of the vehicle price, whichever is higher, will be applicable.
Auto Loan Cases
M4 AUTOS may assist customers with auto loan support through banks or financial institutions. However, final loan approval depends entirely on the customer's financial profile, income source, CIB report, required documents, and bank policy.
If the auto loan is not approved within 21 days from the booking date, or if the customer fails to complete the purchase after loan approval, the booking may be cancelled as per company policy.
In such cases, the applicable cancellation charge will be BDT 1,00,000 or 5% of the vehicle price, whichever is higher.
Cancellation by Customer
If a customer decides to cancel the booking after confirmation due to personal reasons, change of decision, loan rejection, delay in payment, or inability to complete the purchase, cancellation charges will apply.
The cancellation fee is applied because the booked vehicle is reserved for the customer, and M4 AUTOS may lose other sales opportunities while also investing time, documentation, and operational effort.
Applicable cancellation charge.
Refund Eligible Conditions
M4 AUTOS ensures a fair and transparent purchase experience. A full refund may be provided only under the following conditions:
Major Fault Before Delivery
For ready stock vehicles, customers may inspect the vehicle at a reputed and recognized workshop before final delivery.
If the workshop officially confirms a major fault in any of the following systems, the customer may cancel the booking and receive a full refund:
- Engine
- Gearbox
- Hybrid system
This refund facility applies only when the major fault is certified before delivery by a reputed workshop.
Serviceable or Minor Issues
Such issues may include:
Minor, cosmetic, or serviceable issues will not be considered as a reason for full cancellation or refund.
- Suspension service
- Shock absorber issue
- Wheel balancing or alignment
- Brake servicing
- Tyre condition
- General servicing
- Minor rust
- Small dent
- Paint touch-up
- Interior or cosmetic wear
If any such issue is found before delivery, M4 AUTOS will handle it professionally through repair, servicing, adjustment, or proper disclosure before handover.
Failure to Deliver by M4 AUTOS
If M4 AUTOS fails to deliver the confirmed vehicle due to company-side inability, unavoidable documentation issue, stock unavailability, import complication, or any reason beyond the customer's control, the customer will be eligible for a full refund.
Alternatively, M4 AUTOS may offer another suitable vehicle option, subject to customer approval.
Exchange Support
Instead of cancellation, customers may request to transfer their booking to another available vehicle from M4 AUTOS stock.
Approval of exchange will depend on vehicle availability, price adjustment, documentation status, and management approval.
M4 AUTOS will always try to provide a practical and customer-friendly solution where possible.
Refund Process
Any approved refund will be processed through an official and verified payment method after proper verification of:
Refund processing time may vary depending on banking procedure, documentation, and internal approval.
- Booking record
- Payment proof
- Customer identity
- Vehicle status
- Management approval
Spare Parts - Return & Refund Policy
At M4 AUTOS, customer satisfaction is one of our highest priorities. We are committed to supplying genuine automotive accessories, spare parts, dashcams, jump starters, and other automotive products with complete transparency and quality assurance.
By purchasing any product from M4 AUTOS, whether online or from our showroom, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
1. Online Orders
Customers are requested to inspect their order immediately upon delivery.
If you receive an incorrect product, a product with a manufacturing defect, or if any item is missing from your order, you must notify M4 AUTOS Customer Support within 24 hours of receiving the delivery.
Claims submitted after the 24-hour reporting period may not be eligible for replacement or refund.
Delivery timeline: 1 - 5 days.
2. Eligibility for Return or Replacement
A product may be eligible for return or replacement only if all of the following conditions are satisfied:
- The product has a verified manufacturing defect.
- An incorrect product was supplied by M4 AUTOS.
- The product arrived damaged before installation or use (subject to verification).
- The product remains completely unused and uninstalled.
- All original packaging, manuals, accessories, warranty cards, security seals, and purchase invoice are returned intact.
- The product shows no signs of scratches, impact, tampering, installation, misuse, or modification.
- All return requests are subject to technical inspection and approval by M4 AUTOS.
3. Products Not Eligible for Return or Refund
For quality assurance and customer safety, the following products cannot be returned, exchanged, or refunded:
- Products that have been installed or used.
- Products with damaged, missing, or altered packaging.
- Products damaged due to improper installation, negligence, misuse, accident, water exposure, electrical faults, physical impact, or unauthorized repair.
- Products found incompatible with the customer's vehicle or intended application after purchase.
- Software, firmware, activation keys, digital licenses, subscriptions, or downloadable products.
- Clearance items, promotional products, customized products, and special-order items unless a verified manufacturing defect is confirmed.
4. Vehicle Compatibility
Customers are responsible for ensuring that the selected product is compatible with their vehicle before completing the purchase.
Our experienced team is always available to assist with compatibility verification before placing an order.
Returns or refunds will not be accepted solely because a product is incompatible with a customer's vehicle after successful delivery.
5. Dashcams, Jump Starters & Automotive Electronics
Automotive electronic products, including Dashcams, Jump Starters, GPS devices, Smart Accessories, and similar electronic equipment, are covered only against verified manufacturing defects under the applicable warranty policy.
Warranty coverage does not include damage resulting from:
- Incorrect installation
- Reverse polarity
- Voltage fluctuation
- Water or liquid exposure
- Physical impact or accidental damage
- Fire or electrical surge
- Unauthorized repair or modification
- Improper handling or misuse
Such cases are not eligible for warranty, replacement, or refund.
6. Courier & Delivery Policy
Customers should carefully inspect the parcel before accepting delivery.
If the package appears opened, tampered with, damaged, crushed, or otherwise compromised, customers are advised to refuse delivery immediately and report the issue to M4 AUTOS Customer Support.
Once a damaged parcel has been accepted from the courier, M4 AUTOS may not be able to process claims arising from courier-related damage.
7. Inspection & Replacement Process
Every returned product undergoes a thorough inspection by our technical team.
Replacement will only be approved if the inspection confirms a genuine manufacturing defect or an error on the part of M4 AUTOS.
If no defect is found, the original product will be returned to the customer.
The technical assessment and final decision of M4 AUTOS shall be conclusive.
8. Replacement Delivery Charges
Where a replacement request is approved:
- Inside Dhaka: BDT 200 replacement delivery charge.
- Outside Dhaka: Applicable courier charges only.
9. Refund Policy
Refunds are issued only when replacement is not possible or when M4 AUTOS expressly approves a refund.
Approved refunds are generally processed within 3-7 working days, subject to banking procedures and payment gateway processing times.
Transaction fees, payment gateway charges, Mobile Financial Service (MFS) fees, POS charges, bank processing fees, or any similar charges may be deducted from the refundable amount where applicable.
10. Warranty Policy
Products supplied with a manufacturer's warranty or an official M4 AUTOS warranty shall be serviced strictly in accordance with the applicable warranty terms and conditions.
Warranty coverage is limited to manufacturing defects only and does not cover normal wear and tear, accidental damage, improper installation, misuse, unauthorized modification, electrical faults, or external causes beyond the manufacturer's specifications.
11. Final Decision
M4 AUTOS reserves the right to inspect, test, and verify every product submitted for return, replacement, warranty service, or refund.
All decisions made by M4 AUTOS Management following technical inspection shall be final, binding, and conclusive.
12. Acceptance of Policy
By purchasing any product from M4 AUTOS, whether through our showroom, website, social media platforms, or authorized sales channels, you confirm that you have read, understood, and accepted this Return & Refund Policy in its entirety.
Auction Sheet Verification Refund
If a customer pays for auction sheet verification and the report cannot be provided, refund may be applicable as per company verification policy.
If manual search is required and the report is still not found, partial refund may be applicable depending on the verification process.
Final Statement
At M4 AUTOS, we believe in responsible business, clear communication, and long-term customer trust. Our refund and return policy is created to ensure that every booking is handled with seriousness, fairness, and professional discipline.
We kindly request every customer to confirm the vehicle, price, payment timeline, loan eligibility, and inspection preference before making a booking.
M4 AUTOS
Brand New & Reconditioned Vehicle Importer
